We got an announcement a few weeks ago that our local bank was going to be upgrading their website so that it was more secure and user-friendly. Great, right? Ha!
The first day the "new and improved" site was ready to be used I tried to log on. We had gotten a letter, with a booklet, telling us how to log on the first time. We were to put our username in all caps and then enter our regular password. Okay, no problem. I eagerly logged on and entered my username in all caps, hit the enter button and, at the next screen, entered my password as usual. Up pops a message telling me that I'd exceeded my allowed number of attempts to log on and would now have to call an 800 number to have my account unlocked! What!!! Exceeded the number of allowed attempts after one try?!!
I dial the 800 number, push "2" for the correct extension and am promptly greeted with the announcement that my call cannot be answered because there is an unusally high traffic volume. Hmmm...wonder why?
I wait 4 days and try again. This morning I am finally successful after 2 attempts and another message about high traffic volume to get put on hold. After waiting 34 minutes I am finally connected to a real live person who is not surprised at all to hear that my one attempt caused such havoc. She quickly reset my account and I finally have on-line access again.
Ugh! The cost of the convenience of technology!
May 25th, 2007 at 03:46 pm 1180104404
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